The most successful organizations are customer obsessed and deliver extraordinary experiences. The rapid shift to digital during the pandemic required consumers and brands alike to embrace a digital-first way of doing business. With customer expectations higher than ever - and data volumes growing exponentially due to digital - brands must figure out how to put that data to work. But how can you keep pace with change and ensure that everyone is marching towards the same vision?
We've geared our Customer Experience Leadership Forum for leaders who are ready to embrace the plethora of data available and deliver experiences that boost revenue, loyalty, and retention. Industry leaders - including Informatica client KPMG, Forrester Research and Accenture - will share lessons learned, best practices for overcoming obstacles, and innovations in master data management technology that make it easier to implement, manage, and use intelligent customer data across the enterprise. Join us and walk away with the tools you need to get the most out of your customer data.
*Register by October 22nd to be entered to win a FREE VIP pass to Informatica World 2022.
Managing Director & Global Lead
VP, Principal Analyst
Global and US Chief Data Officer
Chief Product Officer
GVP & GM, MDM & Business 360 Solutions
Global Partners & Digital Transformation Solutions
Jitesh Ghai, CPO, Informatica
Transformation happens when you fundamentally embrace the challenge of data complexity to streamline customer engagement. Today, organizations of all sizes generate and store an extensive amount of data. Making the best possible use of your data is where its ultimate value is discovered. In this keynote, we’ll share how Informatica’s Intelligent Data Management Cloud creates order from data chaos by managing complexity across the enterprise, natively in the cloud, to realize the benefits of digital transformation in earnest.
Manouj Tahiliani, GVP & GM, MDM & Business 360 Solutions
Imagine the possibilities of what you can do with a trusted, actionable 360-degree view of all your data to redefine CX. Now imagine a solution delivered with the agility of the cloud that’s easy to implement and use. With an AI-powered customer view, you can create perfectly timed experiences, deliver next-gen customer analytics, and ensure compliance and privacy. Join Informatica product leaders to discover how to make your data the foundation for every customer-obsessed digital transformation.
Gene Cornfield, Managing Director & Global Lead, Accenture
CX has become mainstream, leading to a sea of sameness. To offer great experiences, we must change how we deliver them. The emphasis on experience is arguably at its greatest today because the structure of almost everything we do has been upended by world events in 2020 and beyond. In this session you will uncover how to move beyond customer experience to the Business of Experience (BX).
Jodi Morton, Global and US Chief Data Officer, KPMG
Hear how KPMG is building a data strategy to ensure they have the right capabilities in place to drive digital transformation and meet their CX goals.
Shar VanBoskirk, VP, Principal Analyst, Forrester
Customer Obsession is the good idea that is easy to agree with, but hard to do. Forrester’s research finds that customer-obsessed companies have greater revenue growth, more satisfied customers, and happier employees. And yet just 8% of companies are customer obsessed. What holds companies back is not that they don’t understand the concept. Leaders just don’t know how to operationalize customer obsession at their companies and use it to drive growth.
Join us to learn: