Solution keynote: What's new in DEX
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The future of digital employee experience isn’t just about seeing problems. It’s about understanding them, resolving them, and increasingly preventing them altogether. Join us for an exclusive look at the latest innovations in Experience Management including: New AI-driven intelligence, Experience insights and automation capabilities, Helpdesk enhancements, Advancements across desktop, virtual, and mobile experiences.
Learn how Omnissa is helping organizations evolve from reactive support to autonomous, experience-first operations through unified data, actionable intelligence, and agentic workflows that empower both IT teams and employees.
Beyond enrollment: Bringing DEX to every desktop
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Not every desktop is enrolled. Not every device is managed. But every employee experience matters. Join this session to discover how Experience Management extends visibility, insights, and proactive experience management for desktop devices, helping IT understand and improve the digital experience across desktops, third-party managed endpoints, and complex environments. Learn how organizations can close experience gaps, reduce blind spots, and deliver a more consistent employee experience, regardless of who manages the device.
From Playbooks to autonomy: Putting the DEX agent to work
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IT operations teams have long relied on dashboards to surface problems and playbooks to guide responses, but the gap between insight and action still demands hours of manual effort. The DEX Agent closes that gap: it autonomously triages incidents, reasons across device, app, and network signals, and executes multi-step remediations within guardrails your organization controls. In this session, you'll see the DEX Agent handle novel incidents that Quickflows can't pre-script, with RBAC-gated approvals and a full audit trail at every step. Walk away with a clear understanding of how to enable autonomous IT operations without sacrificing control or compliance.
DEX for mobile: Right insights, real outcomes for every employee
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Whether supporting frontline workers on shared devices or knowledge workers on BYO smartphones, IT needs the right level of visibility to keep employees productive. In this session, learn how DEX for mobile delivers persona-driven insights and actions across the workforce. Explore how frontline organizations use anomaly detection, synthetic testing, application experience scoring, and network intelligence to detect issues sooner and automate remediation before downtime impacts operations. Then see how knowledge worker environments benefit from right-sized analytics focused on the experiences that matter most, from access and SaaS applications to collaboration tools, without unnecessary telemetry or privacy concerns. You'll leave with practical strategies to reduce support costs, accelerate resolution times, and improve mobile experiences for every employee.
One console, every desktop: Unifying Horizon and physical endpoint management with Workspace ONE UEM and DEX
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Many IT admins run 11 or more separate tools to manage endpoint deployment, security, and employee experience across virtual and physical desktops, driving up cost and complexity. This session addresses that sprawl directly, showing how Workspace ONE UEM consolidates Horizon desktop management, Experience Management DEX, and security into one platform, positioned against legacy tools like SCCM as Microsoft shifts investment toward Intune. Attendees will leave with a framework for evaluating their own tool sprawl and estimating the license cost savings of consolidating onto Workspace ONE UEM.
From detection to action: Closing the endpoint remediation gap
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Organizations have never been better at detecting problems—whether it’s a security threat or a degraded employee experience. Yet remediation at the endpoint still lags behind. That gap—between insight and action—is where both risk and user frustration compound. In this session, we explore how to operationalize real-time remediation directly at the edge, unifying security and Digital Employee Experience (DEX) into a single, closed-loop system. Learn how orchestration consolidates the divide between detection tools—EDR/XDR, vulnerability scanners, and DEX platforms. We’ll walk through real-world scenarios where the same orchestration patterns resolve both security and experience issues: isolating compromised devices without disrupting productivity, remediating performance bottlenecks before users notice, and enforcing compliance. If your organization still relies on tickets and human response times to fix either security issues or user experience problems, you’re solving yesterday’s problem. The future is autonomous remediation—where endpoints don’t just report issues, they fix themselves.
From migration to modernization: Real-world lessons from Horizon customers
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Every migration story is different — different starting platforms, different drivers, different constraints — but the lessons learned along the way are often universal. In this session, hear directly from customers who've moved to Omnissa Horizon about what actually happened: why they made the switch, how they planned and executed the migration, what surprised them, and what they'd do differently. From end-of-life pressures to consolidation goals to user experience demands, this session goes beyond the roadmap and into the realities of adoption, straight from the people who lived it.
Solution keynote: What's new in VDI, DaaS, and apps
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As the world of virtual desktops and apps continues to evolve, so does Omnissa Horizon. Join us for a tour of the latest innovations across our Horizon portfolio, including Horizon 8, Horizon Cloud, and App Volumes. Learn how we're giving organizations more flexibility with expanded cloud and platform choices, simplifying management through automation and operational enhancements, strengthening security and access, and delivering a more modern end-user experience. We'll also share what's next for Horizon and how we're continuing to shape the future of digital workspaces.
The ultimate Horizon troubleshooting session
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One of our most popular technical sessions is back and bigger than ever. Join experienced Omnissa subject matter experts as they share practical troubleshooting techniques spanning Horizon 8, Horizon Cloud, UAG, App Volumes, and DEM. Learn how to diagnose common issues involving connectivity, authentication, desktop provisioning, application delivery, user personalization, and performance. We'll cover architecture fundamentals, logging, monitoring tools, and real-world troubleshooting scenarios to help you quickly identify root causes and keep your virtual desktop and application environments running smoothly.