Session Catalog

Most of enterprise customers require that all processes and changes to a system starts from an ITSM tool to get track of activities, workflow approval, auditing and reporting. In this session we will cover how we could manage multiple SUSE Manager tasks directly from a ITSM tool to centralize daily operations on Linux infrastructure. With this approach, any user could request installation or removal of packages, restart of services, validation of policies and many other custom operations. Based on a corporate workflow, actions will run automatically on the systems and results will be saved in the ticket for record, drastically reducing time to complete tasks and without need for a manual operator.