FREQUENTLY ASKED QUESTIONS
Registration Guidelines
Q. Will virtual tickets be made available for this event?
A. This year’s Americas Convention in Salt Lake City, Utah will have a hybrid offering with tickets to both an in-person or virtual experience available now for purchase! Virtual Registration will be open from now until July 6, 2023 at 11:59 p.m. MT.
Q. What is the refund policy for the convention?
A. Refunds will be issued according to the schedule below:
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• June 18–October 31, 2022: 100 hundred percent
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• November 1, 2022–January 31, 2023: 75 percent
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• February 1–March 31, 2023: 50 percent
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• April 1–June 30, 2023: 25 percent
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• No refunds will be issued after June 30, 2023
Q. I want to attend, but it is sold out. Can I be on the waitlist for convention attendance?
A. Yes! If a spot becomes available, you will receive an email and can accept your convention ticket.
Q. How do I modify my information or registration?
A. Follow these steps to change your registration details.
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1. Click "Sign In" to access your registration.
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2. Click the pencil icon on the Registration Information section to update your registration details. Click the "ORDERS PAGE" button to add a package. Click the "CANCEL PACKAGE" button to remove purchased packages.
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3. After making your changes, click "Submit" to process your changes.
Q. Can I transfer a ticket?
A. Ticket transfers must be reviewed on a case-by-case basis. Please email events@youngliving.com.
Q. I tried to cancel my registration, but my refund didn’t process. What do I do?
A. Please email events@youngliving.com.
Q. Can I purchase a convention ticket for a guest and/or my downline?
A. Young Living account holders who are active and in good standing will be able to purchase one guest package, allowing them to bring themselves and one guest. Diamonds and above will be able to purchase a primary package that allows them to pay for themselves and up to three guests.
Q. How does the guest package work?
A. Guest packages allow the purchaser to assign one guest pass to a Young Living account holder. The person receiving the guest pass will be sent an email with an invitation to register. This allows the guest to register with their own login details and gain access to their convention registration.
Q. How can I modify or manage the group packages I have purchased?
A. Please view the sections below for instructions on how to modify and manage your purchased group packages.
Inviting attendees
- 1. Under the pass type, click Invite to send an invitation to a Young Living account holder.
- 2. Enter information for the attendee and submit. They will receive an email invitation with instructions to register. When inviting your co-applicant, you must use a different email address than the primary registrant, as the same email address may not be used on more than one registration.
- 3. Invite additional Young Living account holders if applicable.
Managing ticket recipients
To view a list of invited Young Living account holders for your group registration(s), click Manage next to invitations pending. From this list, you can do the following:
- Reassign: If you need to reassign a registration to someone other than the initial invitee, click on the MANAGE button in the “invitations pending” section. You will then see an envelope or trash can icon in the Manage section when you hover over a guest’s name. Delete the current invitee by clicking the trash can icon, then send a registration invite to the new invitee.
- Reinvite: If an invitee cannot locate their registration invitation, you can resend the registration link to the invitee by hovering over their name and clicking on the envelope icon. Then click “Send.”
- Send registration links: If you are attempting to resend the invitation to multiple guests, select the check box next to all guest names, then select the envelope icon in the right corner of the Registrants List header.
To view the full list of invited and registered people, click on the Invited filter and choose No Filter.
Viewing registered attendees
To view a list of Young Living account holders registered for a pass, click Manage next to registered.
To view the full list of invited and registered people, click on the Registered filter and choose No Filter.
If you click on the three dots next to the pass name, you can choose the following options from a menu:
- Manage passes: View the list of invited and registered Young Living account holders.
- Export codes and data: Export a spreadsheet of registration codes and the person who was invited or registered with that code. If your group purchase provides you with multiple codes, the spreadsheet also lists the codes that have not yet been allocated.
- Package description: View a description of the pass.
Q. What happens if I purchase a guest package and don’t fill all spots purchased?
A. All unused tickets and cancelled tickets will fall under the current cancellation policy. See Refund Policy on the Registration Guidelines page.
Q. Can I transfer unused guest registrations?
A. If a group pass was purchased and it has not been used, refer to Managing Recipients for instructions on how to change the invitation for a group pass ticket recipient.
General
Q. What is the structure of the Young Living convention this year?
A. The 2023 convention will be a North, Central and South America convention. All brand partners from these markets are invited to attend. Join us July 12–15!
Attendance from international markets for our event will be offered once the Americas spots are filled. Information regarding how these spots will be filled will come later and will be communicated from your specific market.
On milestone anniversaries, such as 30 years, 35 years, etc., the company will get back together for a Corporate reunion at our International Grand Convention in Salt Lake City, UT. On these milestone years, the Americas convention will be unified into the International Grand Convention.
Q. Will there be translations and ASL interpretation provided for this event?
A. Yes, we will provide Spanish, Canadian French, Brazilian Portuguese and ASL interpretations. Please note that we require a certain number of requests for any given language to provide translation services.
Q. How much does it cost to attend the convention?
A. Please see the Overview page for the pricing schedule.
Q. What is the refund policy for the convention?
A. Please see the Registration Guidelines page.
Q. How do I modify my information?
A. On your Attendee Portal, locate the Registration Information section. You can view your personal information and update your registration questions by clicking the pencil icon. If you wish to update your personal details, please email events@youngliving.com with the information that needs to be updated.
Q. Can my children come with me to the 2023 Ignite Your Journey Convention?
A. If an attendee would like their child to participate in general session, a convention ticket must be purchased for them, except for nursing infants.
A mother’s room will be provided for nursing mothers, with a live feed of the session being broadcast in it.
Q. Can I bring my children or people who are not registered for the convention to the closing event?
A. No, only those with a convention ticket can attend the closing event, and no additional tickets to the closing event can be purchased.
Q. What ADA accommodations will be in place at the event?
A. ADA-designated entrances will be provided. These entrances will open approximately 10 minutes before doors open to each general session. ADA seating will be marked and is available for you and one guest. You may not receive the same reserved seat for each general session, so please don’t leave belongings behind at the seats.
Q. Questions about COVID?
A. Please be aware of ticket cancellation deadlines, cancellation fees, and any policies you have surrounding your own personal travel—including airline tickets—before you make reservations. If you feel you’ll need flexibility to fit your personal circumstances, we encourage you to purchase travel insurance when planning your trip.
Q. Can I add the closing event to my registration, and is there an additional fee to attend?
A. No, the closing event is included in the convention ticket; no registration or additional fee is required.
HQ/Farm Tours
Q. Can I take the new Corporate Headquarters tour without going to the farm?
A. No, the Corporate Headquarters tour will be available only to those who purchase one of the Corporate Headquarters tour/Farm Experience options in the convention registration process.
Q. Can I attend the Farm Experience without taking the new Corporate Headquarters tour?
A. Yes, farm shuttles and self-transport options will be offered, based on availability, for those who would like to attend the Farm Experience without touring the Corporate Headquarters.
Q. Can I drive myself to the new Corporate Headquarters tour?
A. As parking is extremely limited, only those who sign up for a self-transportation option during the registration process will be allowed to take personal vehicles to the Corporate Headquarters and the farm. Registration for the Corporate Headquarters tour and Farm Experience will be required to attend those events.
Q. Can friends or family members who are not attending the convention register for the Corporate Headquarters tour and/or Farm Experience?
A. Yes, those who are not registered to attend the convention will be required to purchase their Corporate Headquarters tour/Farm Experience upon arrival at the farm.
Q. Can I switch my Corporate Headquarters tour and Farm Experience to a different day or type?
A. Yes, depending on availability. You can cancel your current farm ticket for a full refund and then purchase the ticket of your choice. If you receive a system error during this process, please email events@youngliving.com to request a change to your HQ tour and Farm Experience. Please provide the name on the registration(s) you want to change including the email address on the ticket(s), and the new type you’d like to change it to.
Q. Can I receive a refund if I cancel my HQ/Farm tour ticket?
A. Full refunds are allowed for HQ/Farm tour tickets until June 30.
BeneFIT with YLF
What days will BeneFIT with YLF be available and what time?
Move your body and make a difference during three BeneFIT yoga sessions taught by Ed Dailey on Thursday, July 13, Friday, July 14 and Saturday, July 15 from 6 a.m. to 7 a.m. at the Salt Palace Convention Center.
Where will BeneFIT with YL take place?
BeneFIT yoga sessions will take place at the Salt Palace Convention Center in room 150 across from halls A and B.
How much is registration and what is included in the price?
Registration for in-person yoga is $50 for one session or $100 for all three and includes admission, one yoga mat, and one 5ml bottle of One Heart essential oil blend.
When is the registration deadline and refund policy?
Registration closes on Friday, July 6, 2023, and the refund policy is the same as Young Living’s convention refund policy:
- June 18–October 31, 2022: 100 hundred percent
- November 1, 2022–January 31, 2023: 75 percent
- February 1–March 31, 2023: 50 percent
- April 1–June 30, 2023: 25 percent
- No refunds will be issued after June 30, 2023
Can I register on-site or drop into a class?
Due to limited capacity, registration is only guaranteed to those who sign up in advance, before July 6, 2023. If capacity remains, there will be drop-in availability on a first-come, first-admitted basis. Only single-session drop-ins will be permitted, and more information about availability and registration will be available on-site at the convention.
Can Guests attend?
At this time, registration for BeneFIT with YLF is only guaranteed to those registered for the convention. If there are still spots available after registration closes, there will be on-site drop-in availability on a first-come, first-admitted basis.
I'm not flexible, have never done yoga, or am a beginner - can I participate?
Yes! There is no assumed level of fitness required for the BeneFIT with YLF yoga classes, and all ages and ability levels are welcome. Come as you are!
What should I bring to class?
Bring your yoga mat, your One Heart essential oil blend, and a bottle of water.
What should I wear?
Whether you prefer looser fitting or tighter fitting athletic clothing, stretchy, comfortable, breathable attire is recommended. Ultimately, wear what makes you comfortable! Additionally, while yoga is typically done barefoot, you are welcome to wear athletic shoes if you prefer to wear shoes.
What if I am late for a class?
Please try to arrive a few minutes early to ensure timely start. However, if you are running late, please join us but enter quietly and ready to jump in so as to not disturb others.
What if I need to leave early?
If you need to leave early, please choose a spot closer to the back of the room or near an exit, and we ask that you pack up and leave quietly so as not to disturb others.
Why is the Foundation not doing a 5K this year?
Over the years we've heard some great suggestions for other ways we can move our bodies for a good cause, and with an expert yoga instructor on staff, we decided this would be a fun way to mix it up! We also wanted to provide you with more schedule options which was previously unavailable with the 5K.